Privacy Policy

1. Introduction

Flopays ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing services and visit our website.

By using Flopays services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Name, email address, and contact information
• Business information (company name, tax ID, business address)
• Payment information (bank account details, cryptocurrency wallet addresses)
• Identification documents for KYC (Know Your Customer) compliance
• Transaction history and payment data

2.2 Technical Information

• IP address, browser type, and device information
• Log data and usage statistics
• Cookies and similar tracking technologies
• API usage and integration data

2.3 Financial Information

To process payments, we collect and store financial information including bank account numbers, routing numbers, cryptocurrency addresses, and transaction details. This information is encrypted and stored securely in compliance with PCI DSS standards.

3. How We Use Your Information

We use the information we collect to:

• Process and facilitate payment transactions
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements (AML, KYC)
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Send important notices about your account and our services
• Detect and prevent security incidents and fraudulent transactions
• Analyze usage patterns to optimize performance

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processors, banking partners, identity verification services, and cloud infrastructure providers.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Flopays, our users, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• PCI DSS Level 1 compliance for payment data
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• SOC 2 Type II compliance

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are retained for a minimum of 7 years as required by financial regulations. You may request deletion of your data, subject to our legal and regulatory obligations.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Opt-out: Opt-out of marketing communications
• Object: Object to certain processing of your information

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: